Complaints

If something about First Friend Ireland's conduct, activities or website falls short, we want to know about it.

How to raise a complaint

Email info@firstfriendireland.ie with as much detail as you're able to share: what happened, when, who was involved (if known), and what outcome you're looking for.

What happens next

• We'll acknowledge your complaint as soon as we can.
• A director will review it and may contact you for more information.
• We'll let you know the outcome and any action taken.

We don't yet have a published target response time — the directors will confirm one as part of a formal complaints policy, and this page will be updated to reflect it.

Safeguarding concerns

If your complaint involves the safety of a child or vulnerable adult, please see our Safeguarding page instead — those concerns are handled with particular urgency.